Primax
  • 29-Apr-2015 to 24-Jan-2016 (PST)
  • Card Services
  • Wakefield, MA, USA
  • $17.00
  • Hourly
  • Part Time

No


About the Company

Primax is a financial services and technology company providing world class credit and debit card solutions to banks and businesses in the US and Caribbean. Headquartered in Wakefield, MA.  Primax is profitable, privately-held and growing company.

Our outstanding customer service is a significant differentiator for the company. 

About the Opportunity

We need talented individuals to provide excellent customer service to our client's cardholders. Customer Service plays a critical role in the company's success by responding to a wide range of inbound phone inquiries from cardholders related to their credit and debit cards.

The Customer Service position is also a great foundation for advancement within the company. We provide a variety of training, consistently promote from within and encourage internal job mobility. You'll be working with a visible and accessible management team, and have the opportunity to make a real difference. 

 The ideal candidate has strong computer and internet skills, a high school diploma or GED, great listening skills and a helpful supportive approach on the phone. Previous customer service and/or bank related experience is very helpful.  This is a part-time (25 hours/week) position, starting at 4:00pm, that includes one weekend shift per week.  The pay rate starts at $17.00/hour and most employees are at $17.75/hour by the end of 12 months.

Essential Duties & Responsibilities: 

  • Provide outstanding customer service to telephone inquiries from cardholders
  • Research and respond to questions from our banking clients
  • Maintain positive and supportive approach when responding to customer questions/problems
  • Perform account maintenance and data entry updates as needed
  • Review transaction activity for possible fraud and alert cardholders as needed

Qualifications: 

  • High school diploma required 
  • Ability to provide high level of customer service 
  • Detail oriented 
  • Excellent problem-solving skills 
  • Good communication and listening skills
  • Strong computer skills
  • Prompt and reliable
  • Working knowledge of credit/debit cards and online/mobile banking helpful
  • Prior customer service/bank-related experience helpful

Benefits

We recognize people as our most valuable asset. Our competitive salary and benefits package includes medical insurance, dental insurance, 401(k), 100% company-paid life insurance, 12 paid holidays, wellness programs, time-and-a-half holiday/overtime pay and paid vacation/sick time.

To apply, please submit your resume to the email address listed on this ad. Local applicants encouraged to apply. Employment contingent upon successful completion of background & credit investigation. All resumes are held in confidence. For more information on Primax, please visit us at www.primax.us




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Primax

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